We are happy to assist you with anything related to our services. If you need help with ticket purchase, finding out when your bus departs, or if you’ve left something behind on the bus, please contact us, and we will do our best to assist you.
What you can bring on board
Luggage can be brought on board for free if there is space and should be placed in a way that doesn’t obstruct others, for example, in the overhead compartments, on your lap, under the seat, or in the bus’ luggage compartment. Luggage must not be placed in the aisle, which serves as an emergency exit. The drivers are responsible for the safety on board the bus and decide whether the luggage should be carried inside the bus or in the luggage compartment.
Dogs, skis, strollers, and foldable kick scooters, etc., are allowed on board if there is space.
Bicycles can be brought on board if there is space, and is charged as child’s fare. The drivers are responsible for the safety on board the bus and decide whether the bicycle should be carried inside the bus or in the luggage compartment.
Frequently Asked Questions
You can check the timetables on the website or at the bus stop.
We also offer a real-time feature that displays the actual bus departure times, available in the Brakar Reise app, Brakar Billett app, and on the homepage.
There can be many reasons for delays, including heavy traffic, accidents, or challenging weather conditions.
From the point of departure, we define a bus as delayed three minutes after the scheduled departure time. During the journey, passengers should generally accept delays of 1-5 minutes, especially during the morning and afternoon when there is usually more traffic on the roads.
We continuously monitor the punctuality of our network, but feel free to contact us at email@example.com if you experience recurring delays of over five minutes on your route.
You can track the location of your bus using the real-time feature in the “Brakar Billett” app, “Brakar Reise” app, or by using the real time function in the journey planner the homepage.
If the bus is delayed by more than 20 minutes, you may have the right to compensation for alternative transportation. Learn more about our travel guarantee here.
Delays during rush hours vary from day to day. Monday traffic can be heavy and lead to significant delays, while traffic flows more smoothly on Thursdays. Several days a week, especially during the summer months, buses have to wait at bus stops along the route to avoid departing ahead of schedule. Adjusting the schedules could make the buses slightly more punctual, but it wouldn’t shorten the travel time, and buses might end up waiting more often.
Another reason for maintaining fixed intervals throughout the day is that it’s more predictable and easier for our passengers to remember. If the schedules vary throughout the day, passengers would have to deal with multiple different times, making them more reliant on the timetables.
The costs of adjusting the schedules present a challenge as well. It would be expensive to adjust all of our routes by about five minutes during rush hours. This would require funding from county politicians. Additionally, the benefit for passengers would be small since travel times wouldn’t be reduced and there wouldn’t be more bus departures to choose from.
Instead of adjusting the schedules during rush hour, we would prefer the county council to allocate funds towards measures that improve traffic flow, such as establishing dedicated bus lanes and implementing bus priority at traffic lights.
Furthermore, we are considering the possibility of adding more bus departures on routes where significant delays occur during rush hours. The real-time tracking system also makes bus travel more predictable, as passengers can see the exact arrival time of the bus on their mobile devices before leaving home.
Buses can wait for other modes of transport for up to five minutes. The reason they can’t wait longer is that if there’s a traffic accident or something else blocking one bus, those waiting for the next bus shouldn’t be negatively affected. Therefore, bus number two waits for up to five minutes before proceeding, ensuring passengers aren’t adversely impacted by delays on the route.
Either it didn’t stop because you didn’t signal clearly to the bus by extending your hand, or the bus was already at full capacity.
If you believe this wasn’t the case, please send us a message at firstname.lastname@example.org, specifying the bus stop, route, and departure time. We will investigate what might have happened.
You can bring a wheelchair, but not a scooter.
Wheelchair users travel for free, but note that there are weight limitations for wheelchairs. In buses with a lift, the maximum weight is 350 kg, and in buses with a ramp, it’s 300 kg. The wheelchair cannot exceed 130 cm in length and 75 cm in width.
Scooters cannot be brought on board as they are difficult to secure on the bus.
Yes, as long as there’s space on the bus, you can bring these items on board. The driver has the final say.
Bringing a bicycle requires a child ticket, while a folded-up scooter can be brought for free.
Dogs are always welcome on our buses. They travel for free. Just make sure the dog is on the floor or in a carrier if you’re holding it.
Luggage can be brought on board for free if there’s space, and it should be placed in a way that doesn’t obstruct others, such as in the luggage rack, on your lap, under the seat, or in the bus’s storage compartment. Luggage must not be placed in the aisle, which is an emergency exit. Drivers are responsible for onboard safety and will decide whether luggage should be carried inside the bus or in the storage compartment.
Yes, as long as there are no bus transfers on the route where the package is being sent. Read more about sending a package by bus.
All buses with installed seat belts (not city buses) should have at least one three-point car seat available for use. However, it’s first-come, first-served, so if your child relies on a car seat, we recommend bringing one along yourself.
In buses equipped with seat belts, it is mandatory to use them. However, certain buses, like city buses for example, are not required to have installed seat belts. They are also not allowed to exceed 70 km/h.