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Travel Guarantee

The travel guarantee commits us to do our best to ensure you arrive on time. If, however, delays or other failures in public transport occur, we will refund you for expenses related to alternative transportation if you are delayed by more than:

  • 20 minutes on journeys lasting less than 1 hour, by up to 550 NOK.
  • 40 minutes on journeys lasting 1-3 hours, by up to 825 NOK.
  • 60 minutes on journeys lasting more than 3 hours, by up to 1100 NOK.

To apply for a refund, please fill out the form at the bottom of this page.

Note that the refund applies up to the given amount – this means you will not receive more than your actual expenses.

The travel guarantee applies to single trips and when you have transfers on your journey. You must calculate sufficient transfer time and, if necessary, extra walking time where there is no fixed connection.

The travel guarantee does not apply to ferries, but if something unusual happens, we will try to assist. In that case, please contact us at 177.

When does the travel guarantee not apply?

If we have given information about the delay in advance, the guarantee does not apply.

It does not cover consequential damages, such as expenses for a dentist, business arrangements, flights, or similar.

The guarantee does not apply in cases of events like strikes or similar, natural disasters, extraordinary weather conditions (heavy snowfall, floods, landslides, etc.), roadwork and unforeseen traffic conditions, or major events that significantly impact public transportation.

Using your own car

For reimbursement of mileage allowance, only the driver can submit a claim if multiple people travel together. The guarantee does not cover expenses for tolls, parking, and similar.

From February 1, 2016, this travel guarantee applies to all of Brakar’s routes. The guarantee is in accordance with the national travel guarantee.

Overview of the Bus Passenger Rights Regulation’s Significance for Public Transportation in Norway.

Apply for a refund

Fields marked * must be filled out.

  • About your planned travel

    All fields must be filled out.
  • Section 1: Refund for bus ticket (Brakar)

    If you have bought a single journey ticket or have a season ticket, you may receive a refund for the journey that was delayed as long as the delay is covered by our travel guarantee. Fill out the following fields:
  • Max. file size: 80 MB.
  • Section 2: Refund for taxi or other public transport

    If you are applying for a refund for taxi or public transportation other than Brakar, fill out all fields in this section. Recepits must be attached.
  • Max. file size: 80 MB.
  • Max. file size: 80 MB.
  • Max. file size: 80 MB.
  • Section 3: Refund for using a car

    Fill this section out if you used your own car or shared a ride with someone else. Please note that the refund does not cover toll, parking or rental costs.
  • Please note that you can submit your case for review with the Travel Complaint Handling Body. The case must be submitted to the Travel Complaint Handling Body no later than 4 weeks after you received a response from Brakar. Information about the Travel Complaint Handling Body can be found here:

    Complaints to the Travel Complaint Handling Body must be submitted no more than one year after your original written complaint to Brakar.