Ticket Inspection and Fine Appeals
Brakar conducts regular ticket inspections, and it is your responsibility to have a valid ticket while traveling. On this page, you will find information about our fines, answers to frequently asked questions, and how to file an appeal regarding a fine.
Fine for Missing or Invalid Tickets
During ticket inspections, if you cannot present a valid ticket, you will be charged a fine. The fine amount is determined by the Ministry of Transport and is as follows:
- 750 NOK if paid on the spot.
- 900 NOK if invoiced (passengers who do not pay the fee on the spot are not allowed to continue their journey).
Presenting a fake or forged ticket will be reported to the police.
Appeal a Fine
If you wish to appeal a fine you have received, you must do so in writing. You can fill out the form provided below to submit your appeal. We do not process appeals over the phone or through personal visits.
Frequently Asked Questions
How do I pay the fine?
The ticket inspectors have payment terminals so that you can pay with a debit/credit card on the spot. If you are unable to or prefer not to pay on the spot, you will receive an invoice with an account number and payment information sent to you by mail. The payment deadline is 14 days, and if the invoice is not paid by the first reminder, it will be sent to debt collection.
What is a valid ticket?
If you are using a mobile phone ticket, it must be activated before you board the bus for it to be valid.
If you are using a travel card/youth card, this must be validated at the ticket machine to be valid.
Will I receive a fine if the ticket expires before the journey is completed?
As long as the ticket is valid when you board, you do not need to purchase a new ticket. However, if you plan to switch to a different route after the ticket has expired, you will need to buy a new ticket.
I purchased a ticket on my phone when the inspector approached me on the bus, but I still received a fine. Why is that?
When you buy a ticket on your mobile phone, you must pay for it before boarding.
Will I receive a fine if I have forgotten proof/identification for a discount entitlement?
If you have a valid ticket but lack valid proof that you are entitled to a student, senior, or youth discount, you will receive a fine during a ticket inspection.
What happens if I run out of battery or mobile data and can’t show my ticket?
It is your responsibility to ensure that you can present your ticket during an inspection, which includes making sure your phone has enough battery and data. If you had internet or mobile data when you purchased the ticket, you will still have access to the ticket in the app.
If I have purchased a mobile ticket and the ticket app is not working, will I receive a fine?
If there is a service disruption in the ticket app, our ticket inspectors and drivers will be notified, and you will be allowed to board the bus.
If the ticket app is down and you are unable to obtain a valid ticket through other means, you will not receive a fine.
In certain error situations, you will receive an error message in the app that grants you permission to board for 30 minutes. You need to show this message to the driver and, if needed, to the ticket inspectors.
Will I receive a fine if I have a valid ticket but have forgotten my travel card or phone?
Yes. You must always have your ticket with you when you travel, otherwise you will receive a fine in a ticket inspection. All our tickets, whether on mobile or travel cards, are non-personal and can be lent to others. Therefore, you cannot come and show a valid ticket after an inspection, as it is not possible to prove whether your travel card was left at home or used by someone else. This applies even if you have registered the travel card.
Will I receive a fine if the ticket machine on the bus is not working?
If the ticket machine is out of order and it’s not possible to obtain a valid ticket through other means during the journey, you will not receive a fine.