Our Apps

There are two ways to purchase tickets in the Brakar app.

• 1. Click on “Tickets” in the menu
  • Select the ticket type: Single ticket or season ticket. Here, you can also choose to buy a ticket for someone else.
  • After choosing the ticket type, you need to select your travel destination. You can either enter the departure and arrival stops or choose “Zones” and click on the zone map that appears. In the same window, select the traveler.
  • Tap “Next” to proceed to the payment window. Here, you can (before making the payment) change the starting time for the ticket if you wish. Under “Form of payment,” you can choose whether to pay with a debit/credit card or with Vipps. Then, press “Purchase ticket”

• 2. Click on “Find journey” in the menu
  • Enter where you would like to travel from or to.
  • Select the departure you want from the search results. You will then get the option to purchase a ticket for that journey. Press “Buy Ticket.”
  • Choose the type of ticket. Here, you can also choose to purchase a ticket for someone else.
  • In the next step, select who will be travelling (adult/child/senior, for example).
  • Press “Next” to proceed to the payment window. Here, you can (before making the payment) change the starting time for the ticket if you wish. Under “Form of payment,” you can choose whether to pay with a debit/credit card or with Vipps. Then, press “Purchase ticket”

You have two options to search for journeys in the Brakar app:

• 1. Select “Find Journey” in the menu
  • Enter where you want to travel from and to.
  • If you choose a departure from the results displayed, you will also have the option to purchase a ticket for that journey.
• 2. Select “Departures” in the menu to view real-time departures.
  • Search for the stop you are travelling from to see the next departures from that stop.
  • Press the star icon for the selected route to add it to your favourites.
  • Press the bell icon to activate push notifications for the selected route.

If you want a receipt for each purchase, you can enter your email address under “Settings.” You can choose which types of tickets you want receipts for.

You can also manually retrieve receipts for expired tickets after the purchase. On Android, go to “Expired/Retrieved Ticket.” On iPhone, select “More” in the menu, then “Expired Tickets.” Tap on the ticket for which you want a receipt, and then choose “Receipt” below the ticket. Enter your email address, and you will receive the receipt.

We recommend receiving receipts automatically via email. The receipt contains important information that you will need if you lose your ticket. This can happen if, for example, you change/lose your mobile device, delete the app, or reset to factory settings.

Unless you are purchasing a ticket from the driver, you must have a valid ticket before you board.

Your phone must be connected to the internet when purchasing the ticket. Your phone also needs an internet connection if there is a ticket inspection, unless today’s image and control code are already downloaded on your mobile device.

The single ticket, 24-hour ticket, 7-day, 30-day, and 365-day ticket can be purchased up to seven days in advance.

You choose when the ticket should be activated in the “Purchase Ticket” window. The ticket will be automatically activated at the time you have chosen. You can change the starting time up to three times. Tickets that have not been activated can be canceled in the app.

No, it is not possible to have the same ticket on multiple mobile devices simultaneously.

You can purchase tickets for your entire travel group and have all the tickets on one mobile device. In this case you will need to travel together in order to be able to show the tickets during a ticket inspection.

If you are not traveling together, you can still purchase a ticket in your app and then send it to someone else’s phone. To do so, go to “New ticket” and select “Purchase for another”. The ticket can then be sent as an SMS to another phone, but please note that the recipient must have a smartphone and have the Brakar app installed.

When using a ticket in the mobile app, you are responsible for having your phone with you and ensuring it has sufficient battery power. If you cannot show a valid ticket, you must purchase one from the driver.

Tickets that have not been activated yet can be canceled in the app. If you encounter difficulties canceling the ticket yourself or if you’ve purchased a ticket for the wrong person, please contact our customer service centre on 177, and we will assist you.

Have your Brakar app ID ready. You can find it under “Settings.”

If there is a known technical issue with the app preventing its use, you will be able to travel on the bus. However, if this issue only pertains to your phone or if your battery is dead, for example, you will need to purchase a new ticket. It is the passenger’s responsibility to have a valid ticket and be able to present it, whether the app is functioning or not.

Tickets that have not been initiated can be cancelled in the app. If you are having problems cancelling the ticket yourself, get in touch with us and we will help you.

Tickets that have been activated will not be refunded. For refunds when falling ill, please contact our Customer Service Centre.

If you purchase the wrong number of zones for a season pass, you can seek reimbursement by contacting our Customer Service Centre within 24 hours of the purchase. You can call us on 177 or on +47 32 20 30 90. Reimbursed sums are transferred to the payment card used to make the original purchase.

If you have the Brakar app ID from your old phone or you have registered your phone number in the app, you will be able to restore your ticket yourself. You can do this by going to settings, then “Restore Previous App,” and then choose either from the app ID or from the phone number:

If you don’t have the app ID or haven’t registered your phone number in the app, it is still possible to retrieve your ticket, but you will need to contact our customer service on phone number 177 so we can assist you.

Here’s how to find your app ID:

1. Open the menu in the app.
2. Go to “Settings.”
3. Scroll all the way down on the page.
4. There, you’ll find the app ID consisting of ten digits or letters (xxxx-xxxx-xx).

Have you lost your phone or deleted the app? You can find the app ID for the old app on the receipts you’ve received via email when you’ve purchased tickets. Don’t have the receipt? Contact our customer service centre on 177, and we will assist you in finding your app ID. The only information we need from you is some details about the payment method for your ticket purchase.

When do you need the app ID?

1. When transferring a 7-day, 30-day, or 365-day ticket to a new app or mobile.
2. When contacting us about an error message to help us assist you more effectively.

Remember that the app ID is unique to your phone. Therefore, never disclose your app ID on Facebook, Twitter, or other platforms where others can read it. Contact us on 177 if you need to provide your app ID.