Ticket Inspection and Fine Appeals

The ticket inspectors have payment terminals so that you can pay with a debit/credit card on the spot. If you are unable to or prefer not to pay on the spot, you will receive an invoice with an account number and payment information sent to you by mail. The payment deadline is 30 days, and if the invoice is not paid by the first reminder, it will be sent to debt collection.

If you are using a mobile phone ticket, it must be activated before you board the bus for it to be valid. If you are using a travel card/youth card, this must be validated at the ticket machine to be valid.

As long as the ticket is valid when you board, you do not need to purchase a new ticket. However, if you plan to switch to a different route after the ticket has expired, you will need to buy a new ticket.

When you buy a ticket on your mobile phone, you must pay for it before boarding.

If you have a valid ticket but lack valid proof that you are entitled to a student, senior, or youth discount, you will receive a fine during a ticket inspection.

It is your responsibility to ensure that you can present your ticket during an inspection, which includes making sure your phone has enough battery and data. If you had internet or mobile data when you purchased the ticket, you will still have access to the ticket in the app.

If there is a service disruption in the ticket app, our ticket inspectors and drivers will be notified, and you will be allowed to board the bus. If the ticket app is down and you are unable to obtain a valid ticket through other means, you will not receive a fine. In certain error situations, you will receive an error message in the app that grants you permission to board for 30 minutes. You need to show this message to the driver and, if needed, to the ticket inspectors.

Yes. You must always have your ticket with you when you travel, otherwise you will receive a fine in a ticket inspection. All our tickets, whether on mobile or travel cards, are non-personal and can be lent to others. Therefore, you cannot come and show a valid ticket after an inspection, as it is not possible to prove whether your travel card was left at home or used by someone else. This applies even if you have registered the travel card.

If the ticket machine is out of order and it's not possible to obtain a valid ticket through other means during the journey, you will not receive a fine.