Carpooling

As a passenger, you must be 16 years old. Drivers must be at least 18 years old and have a valid driver's license.

Nabogo is a carpooling platform, and therefore you are not covered by insurance through nabogo. It is the driver's responsibility to have obtained mandatory liability insurance.

A meeting point is a digital stop where a trip with nabogo starts and ends. As a driver, you drive past several meeting points where passengers can get on and off. When you create your trips, you can remove the meeting points on your route that you do not want to offer pick-ups and drop offs. The location is never random – together with your municipality, we have placed meeting points where it is easy and safe to pull in by car.

The driver is obligated to cancel the trip in the app as soon as they know it cannot be completed. You, as the passenger who made the reservation, will automatically be notified. Our experience shows that drivers are generally good at canceling well in advance if necessary, and it's very rare for agreed-upon trips not to be completed.

As a nabogo user, you have an account with nabogo that is used to make and receive payments for rides. You deposit money into your nabogo account yourself, and you can use credit cards, Apple Pay, or Vipps to do this. Before you, as a passenger, book a ride that requires payment, you will be prompted to top up your account. You can pre-fill any amount to avoid having to top up for each booking. You can also receive credit in your nabogo account by redeeming a promotional code. Credit can only be used as payment for rides and cannot be cashed out. Credit has an expiration date and can be used to request rides until the expiration date, even if the ride takes place after the expiration date.

To receive the money in your bank account, you must request a payout in the nabogo app by going to Menu > Payment > Payout. The money will then be transferred to your account on the 7th weekday of the following month. Therefore, it is advised to wait until the end of each month to request a payout, so that you can accumulate the most amount of money.